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Organization Behaviour — Step by step

January 24, 2012

“If you treat your employees as unique individuals, they’ll be loyal to you and they’ll perform—and your business will perform, too”. -Michelle Peluso, President and CEO of Travelocity.

Pioneers in the Human Relations movement, Mary Parker Follett and Elton Mayo, wrote that motivating performance by considering employees’ attitudes, beliefs, and needs would be more effective than using a dictatorial approach in demanding employees to perform in a certain way.


Principles of TQM

  1. Do it right the first time to eliminate costly rework and product recalls.
  2. Listen to and learn from customers and employees
  3. Make continuous improvement an everyday matter
  4. Build teamwork, trust, and mutual respect.


Skills exhibited by an effective manager

  1. Clarifies goals and objectives for  everyone involved
  2. Encourages participation, upward communication, and suggestion.
  3. Plans and organizes for an orderly work flow.
  4. Has technical and administrative expertise to answer organization-related questions.
  5. Facilitates work through team building, training, coaching, and support.
  6. Provides feedback honestly and constructively.
  7. Keeps things moving by relying on schedules, deadlines, and helpful reminders.
  8. Control details without being overbearing.
  9. Applies reasonable pressure for goal accomplishment.
  10. Empowers and delegates key duties to others while maintaining goal clarity and commitment.
  11. Recognizes good performance with rewards and positive reinforcement.
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